Refund Policy

Effective November 15, 2026

One-time setup fees

Before work starts: if you ask us to cancel before we begin work on your project, you get a full refund of your setup fee.

After work starts: once we have begun work (for example, started building your menu, profiles, AI receptionist or accounts), setup fees are not refundable.

If we don't hear from you: after you pay, we need a few things from you to get started (listed in your welcome email), and we send a reminder each morning. If we receive none of them and you don't reply within 5 days of payment, we may cancel your project and refund 60% of what you paid (setup fee and any monthly fee). The other 40% is a non-refundable onboarding and administration fee that covers the account setup, research and scheduling already done. We will email you before cancelling.

Monthly services

You can cancel monthly services at any time. Cancellation takes effect at the end of your current billing month, and you keep the service until then. We do not give partial refunds for the current month.

POS and card processing

POS and card processing is provided by Beacon Payments under its own agreement with your business. Any fees charged by the payment processor are set by the processor, are not paid to us, and are not refundable by us.

Third-party fees

Fees charged by other companies, such as DoorDash, Uber Eats, payment processors or phone providers, are not paid to us and are not refundable by us.

How to request a refund or cancel

Email support@pvshoppersllc.com with your business name and what you would like to cancel. Approved refunds are sent to your original payment method within 10 business days.

Contact us

P&V SHOPPERS LLC
418 Broadway #6212, Albany, NY 12207
Email: support@pvshoppersllc.com
Phone: (929) 307-2041